Cancellation Policy

At House of Ritual, we are dedicated to creating an atmosphere of tranquility and ensuring a smooth and relaxing experience for all our clients. To provide the best possible service, we allocate time and resources in advance for your scheduled appointment. We kindly ask for your understanding and cooperation in respecting our cancellation policy outlined below:

1. Notice Period: We require a minimum of 24 hours’ notice for any changes or cancellations to your scheduled appointment.
2. Respect for Others: Your punctuality and adherence to your appointment time are crucial as they allow us to serve all our clients effectively. When a client cancels without adequate notice, it prevents another client from being accommodated.
3. Cancellation Fees: If you find it necessary to cancel or reschedule your appointment, kindly provide us with at least 24 hours’ notice. Failure to do so will result in a charge of 50% of the scheduled service cost.
4. Unforeseen Circumstances: We understand that unexpected circumstances may arise that prevent you from honouring your appointment. In such cases, please reach out to us as soon as possible to discuss the situation.
5. Communication: To cancel or reschedule an appointment, please contact us through our online contact form.
6. Late Arrivals: In the event of a late arrival, we will do our best to accommodate your appointment within the remaining time slot. However, please note that late arrivals may result in a shortened appointment to ensure that we can serve all clients on time.

We appreciate your understanding and cooperation with our cancellation policy. By honouring these guidelines, you help us maintain a smooth schedule and provide the best service to all our valued clients. Thank you for choosing House of Ritual for your wellness and self-care.

Sincerely,